In case you have any doubts about your orders being executed accurately, please, send us an official claim with all the necessary information about your issues. Claims are sent to our e-mail address [email protected] only within two working days after the issue has occurred.
A Client’s claim must contain:
- your full name,
- your account number,
- date and time of the dispute situation,
- ticker (number) of the dispute order,
- claim description.
The company considers a claim within 10 business days. For more information on the procedure of consideration and settlement of claims, please, read p.8.1. of the Customer Agreement.